Managing a complex electronic system can be a pain. Many of us have at one time or the other fiddled around with a poorly designed navigation system that requires you to remember specific codes for performing certain operations. This need not necessarily be due to the incompetence of the person designing the system. Applications that do not have a GUI interface are inherently difficult to work with. This is because humans are highly visual and object oriented. Wouldn’t it be great if you could configure your phone system from your PC – using a settings panel just like you have with your e-mail or your web host? This is exactly the kind of service that VoIP provides.
As an Internet-based application, VoIP inherits many of the great features and services that the web allows for. This includes customizable configuration screens that can be deployed for each user. A well-designed screen can even do without an instruction manual. All you have to do is to use already recognizable components to make changing the settings easy and hassle free. A hosted PBX provider will build the configuration screens using regular HTML technologies that can be deployed over the Internet and made accessible to everyone with a connection.
We can even take it one step further and allow employees and managers to customize their phones on the go right from their mobile devices. Such a facility can either be a special mobile enhanced webpage, or even a specific application designed for the platform that your employees use. In addition to being easy to use, applications like that are also highly scalable. It works the same regardless of the number of employees you have or the number of devices you have attached your VoIP system.
The best part is that administrators can delegate the process of configuration and put it in the hands of those who use the system the most. No longer is there any need for an employee to contact the IT support personnel in order to add a new phone or add customize calling rules. They can configure all that by themselves leaving the administrator free to concentrate on the more important jobs of making sure that the VoIP system runs smoothly and that all the proper resources are being allocated.
Different SIP providers will have different processes and interfaces for VoIP configuration. Contact your ITSP to find out what facilities they offer and whether or not to provide an easy and customizable way to manage your VoIP infrastructure.